Social networking is very important to online marketing and Twitter is a great network to start on. If you want your business to succeed on Twitter, you must maintain Twitter etiquette to gain respect from your followers, and gain new ones. If a user notices that you are rude, irresponsible, and sloppy when posting you have eliminated yourself from their list of potential business to purchase from.
Twitter Etiquette not only hurts your number of followers, it also puts your reputation at risk. Existing and potential customers, as well as your competition, suppliers and the rest of the world will know your business to be impolite, offensive, and incompetent. This word will spread around and not one will want to interact with you.
It is human nature to rather work with a polite and caring business.
There are certain rules that must be followed to prevent all of your followers from deleting you on Twitter. Your customers want to know that your business is respectful, caring, and trustworthy. This etiquette not only needs to be followed on twitter but through other social media, phone calls, and emails as well.
Basics of Twitter Etiquette
Customers will expect your business to be beneficial, courteous, and thoughtful the entire process. If a customer sends you a mention or direct message, ensure someone on your team effectively handles the message within a sufficient amount of time.
Some of your customers will be laid back and message you with abbreviations and with an amateur tone, be professional anyway at all times.
It is often easy to ignore all etiquette rules with a rude customer, but before you send that message, think about what you are costing your business, even from one rude comment.
There are certain times in the day and week that your tweets can be posted to rank them more effectively. Be considerate of your average customer’s work schedules and they will unknowingly be appreciative. If you run a blog about being a single mom and your ideal reader is a single mom, take in consideration that they won’t always have the time to check Twitter. Time your tweets to post at a time that is most convenient to your target audience and the more they will be read and lead to results.
Automating your tweets to post at a certain time is an effective way to do this. If you’ve set out 30 minutes a day for social media, take the 30 minutes to write engaging and helpful content and in those 30 minutes you should have at least came up with 10 posts. These posts can be set to post later at incrementing times (say twice a day) and for the rest of the week you no longer have to worry about writing tweets.
For your interactions on Twitter to be successful, you must practice and implement Twitter etiquette at all times. Twitter is a great place to gain new customers and meet interesting people. Don’t let the opportunity slip away from a bad choice of words.