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5 Questions to Ask Yourself Before Choosing Point of Sale Software

POS software is more advanced than ever, with many POS systems providing extras such as employee tracking, analytics tools, and real-time sales number and activity overviews. With such amazing features, it’s easy to see why many businesses are upgrading their outdated POS systems for these modern alternatives. Here are some questions you should ask yourself before choosing new point of sale software for your business.

  1. Does The Software Come With Dedicated Customer Support?

This is crucial to choosing the right POS software for your business. Without a good customer support system, your new software may wind up being a hindrance rather than an advantage. Any software should have a dedicated support staff behind it because you can be sure that any technology will malfunction at some point.

A dedicated support staff will assist you in navigating any complex issues that arise with your POS system, as well as help to answer questions about the limitations and extra features of the software itself.

Having answers to difficult questions will ensure that your POS system functions properly at all times, helping you avoid frustrated customers and employees. There’s nothing worse than a malfunction during checkout that you don’t have the answer to. Problems such as this can cause your customers to lose faith in the competence of your staff, as well as patience with the checkout process itself.

  1. Where Do I Complete Most of My Business Transactions?

The answer to this question will help you choose a POS system that is more suited to the needs of your business. If you’re doing a large portion of business online, you may want to choose a POS system like Shopify, which is specifically designed for e-commerce applications. If you’re a brick and mortar store, Square or Vend may be the better choice.

While Square and Vend also offer e-commerce solutions, it’s best to choose software that is tailored to the exact nature of your business for maximum compatibility. With so many point of sale software options available, choosing the best one for your business can mean the difference between a smooth transition and a difficult one.

  1. Are My Customers Frustrated With The Checkout Process?

Perhaps the best indicator that it’s time for a new POS system is the frustration of your customers. If you’re noticing customers becoming agitated with a slow or otherwise inefficient checkout process, or receiving written feedback in the form of reviews or complaints, it’s probably a good time to make the switch.

Pay close attention to customer feedback and identify what exactly about the process is frustrating for them. Is it the speed of the checkout process? Or perhaps the overall process itself is simply inefficient? These questions can best be answered by those that use the system the most.

Too much frustration with your checkout process will likely cause even loyal customers to seek out another brand. Never underestimate the power of an efficient checkout process. Moving customers through the line quickly can leaving them feeling stress-free and more likely to purchase from your business in the future.

  1. What Security Features Does The Software Offer?

Any time you’re dealing with money, security should be your number one concern; especially if you’re dealing with someone else’s money. Your customers will want to be sure that they’re swiping credit and debit cards in a secure system, as breaches can cause monetary damages and leave you accountable for the intrusion.

Look into your next POS system’s security features before making a choice for your business. Be sure that both hardware and software are secure when running debit or credit cards, and that the company behind your POS software provides support staff and security breach protocols.

  1. What Does It Cost?

At last, we come to the one question that every business will ask: what does it cost? This is an important factor in choosing your next POS system, as there are many freeware POS systems available. Just remember that the general rule “you get what you pay for” applies here as well.

Choosing a POS system by price depends on a number of factors. What does it cost monthly (or annually)? Can my business afford the cost of the POS system and its hardware? Do I need to purchase my own tablet or other hardware?

Identifying all cost factors of your new POS system will help you decide on a package that best suits the needs of your business. Many modern POS software providers offer basic packages for small businesses or e-commerce sites, a premium or middle package for larger franchises, and an enterprise option for large chains.

The industry your business operates in can also have an effect on the cost of your POS system. For instance, a grocery POS system generally costs more than a bar POS system. Choosing between high and low-end software also affects price, with high-end POS software costing about 1.5-2 times as much as its low-end counterparts.


Choosing a POS solution for your business is easier than ever with the limitless information available on the web. There are hundreds of POS options to choose from, so with a little research, you’re sure to find the one that works for you. Always check the security features, support options, and cost of the software beforehand. Informed decisions always cost less in the end.

About the author


Shelly is an avid reader, and the love of reading takes her to content writing eventually. She loves writing on various topics.

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