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3 Best CRM Software For Small Businesses In 2020

Change in the business is a continuous process. The old methods that were used to grow the business might not work in the new era and they might need some replacement.

The best example of such change is the online reach of the business. Earlier, the businesses were made popular with the help of newspapers, radio advertisements, etc. But the place has been taken by the online platforms now.

Similarly, the businesses have shifted their focus from profit-making to customer satisfaction in recent years. The reason being, now the business understands that customer satisfaction will ultimately lead to the profit of the organization.

Keeping this in mind, there are many software in the market today that solely focus on taking care of the customers. And keeping safe every little information related to them.

One such software is Customer Relationship Management Software tools. By keeping the customer information handy, the management can take the necessary steps to increase the sales and of the business.

Moreover, if the scale of your business is small then CRM software is more then necessary for you. They are really helpful in making the competition with large scale organizations easy.

So today in this article, we are listing down three best CRM Software specially designed for small scale businesses.

1. Agile CRM

Keeping Agile CRM first in the list is surely not a mistake as this software deserves to be at the top. The dashboard of this software is really clean and anyone can understand it at first glance. You get a specific column for contacts, activities, emails, tasks, and revenue graphs, etc. So the user won’t face any problem understanding the working of Agile CRM. With the help of the Telephony feature, you can make and receive the calls of your customers. And that too with the assistance of the best software like Twilio, SIP, Bria, Call Script, and Skype.

Agile makes it easy to manage appointments with the help of online calendars, invites, and automate scheduling options. Be it the management of contacts, projects, or sales, everything is like a game with this amazing software. When it comes to marketing, Agile CRM opens up the scope for email and mobile marketing. The software also lets you build responsive landing pages with the help of the best templates. Overall, the software makes it easy for you to handle your customers in the best way you can imagine.

Talking about its pricing and plans, there are four different plans that Agile CRM offers. The FREE plan costs you absolutely nothing but can only be used by ten users. The STARTER pack costs $8.99/user/month, the REGULAR pack costs $29.99/user/month, and the ENTERPRISE pack costs $47.99/user/month.

2. Zoho CRM

The next software that made its way to the list is Zoho CRM. The software consists of features that will help you increase sales and ultimately increase your return on investments. Talking about the deal management part, Zoho CRM closely monitors your deals and makes sure every opportunity is grasped. Managing the sales team is a crucial part of every business. This software brings the sales processes into the CRM and makes sure that they are being followed. To maintain a proper communication channel between the business and customers, various channels can be used.

Using the tools of the software efficiently, the sales forecasting can be done and the comparison between the actual sale and the predicted sale is made measurable. You can opt for different sales techniques for different customers, based on their behavior and preferences.

The software has four different plans starting at $12/month/user for the STANDARD plan. The PROFESSIONAL plan is for $20/month/user, ENTERPRISE plan for $35/month/user, and ULTIMATE EDITION for $100/month/user.

3. Insightly

Insightly does what it says and gives you an insight into the customer’s information to help boost sales. The customers have an abundance of options in hand and all they look for is a personal touch and proper treatment. If you give it to them, you have them as your customers. Insightly makes sure that every customer gets a personal touch and they always feel like they are taken care of. How? Using the features that can easily help break your earlier sales records and set a new bar every time by maintaining touch with the existing customers and making new ones.

Insightly pricing plans are as follows. The Plus plan costs $29/month/user, Professional plan costs $49, and Enterprise plan costs $99/month/user. The free trial for all three plans is also available. So you can try them out before investing your money on Insightly.

Final Words

Businesses of this era can only work effectively if the customers are entirely satisfied. This can only happen if we know what they want, how they want and have all other information related to them handy. But it’s not possible to do it manually and we need CRM software that assists us in storing all their information. Once we have the software, increasing sales and profit is not hard at all.

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